Additional Services


The membership programme will create 1,000's of Loyalty Members for the hotel. To ensure these clients are cared for and have access to information regarding membership usage ProMark will establish a dedicated hotline and Customer Support Centre. This centre will be staffed by a fully trained customer service consultant to assist members with any queries or question regarding membership usage.

The establishment of the Customer Support Centre is vital to ensure customer satisfaction, and maximize client usage of Hotel facilities. The centre also ensures that the Hotel staff are not diverted from their duties by membership client enquiries which in many cases they do not have the knowledge or information at hand to answer comprehensively.

Copyright © 2005 ProMark Strategies. All rights reserved.